Returns & Exchanges

At Monos, we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day window for returns or exchanges on all unworn items with original tags attached. Our goal is to ensure your wardrobe fits your lifestyle perfectly through a seamless and transparent return process.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Prepare Your Package

Place the items in their original packaging, ensuring all hangtags and hygiene seals are intact to qualify for a full refund.

3

Attach the Label

Download and print the prepaid shipping label provided through the portal and securely affix it to the outside of your package.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking number handy; your refund will be processed within 5-7 business days of arrival.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing